Online platform For All your grievances for quick redress: You Must Know

One platform For All your grievances for quick redress: You Must Know

PORTAL
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)
Brought to you by Department of Administrative Reforms & Public Grievances
Government of India

one-platform-for-all-your-grievances

प्रशासनिक सुधार एवं लोक शिकायत विभाग एक नोडल (आदर्श) एजेंसी है जिसके द्वारा देश में नागरिक-केंद्रित शासन के लिए मार्गदर्शी सिद्धांत निर्मित होते हैं, चूंकि नागरिक शिकायतों का निवारण विभाग की एक सर्वाधिक महत्वंपूर्ण पहल है, इसलिए प्रशासनिक सुधार एवं लोक शिकायत विभाग नागरिकों के शिकायतों के निवारण और निपटान हेतु प्रभावकारी और सामयिक तंत्र तैयार करता है.

The Department of Administrative Reforms And Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizens' grievances , being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizens' grievances.

प्रशासनिक सुधार एवं लोक शिकायत विभाग लोक सेवा प्रदायगी को बेहतर बनाने के लिए प्रयास करता रहा है और विभिन्नक मंत्रालयों तथा विभागों के प्रभावकारी समन्व य से सार्थक तरीका अपनाने की कोशिश में है ताकि शिकायतों के कारणों को समाप्तक किया जा सके.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

यह भारत सरकार का पोर्टल है जिसका लक्ष्यत शिकायतों के निवारण के लिए नागरिकों को एक मंच देना है । अगर आपको देश के किसी सरकारी संगठन के प्रति कोई शिकायत है तो आप उस शिकायत को यहां दर्ज कर सकते हैं जिसे निवारण के लिए तत्कातल संबंधित मंत्रालय/विभाग/राज्या सरकार के पास भेजा जाएगा.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

The grievances received by the Department are forwarded to the concerned Ministries/Departments/State Governments/UTs, who are dealing with the substantive function linked with the grievance for redress under intimation to the complainant. The Department ‘takes up’ about 1000 grievances every year depending upon the seriousness of the grievance and follows them regularly till their final disposal. This enables the Department to evaluate the effectiveness of the grievance redress machinery of the concerned government agency. Department of Administrative Reforms & Public Grievances is the nodal agency to formulate policy guidelines for citizen-centric governance in the country. Redress of citizen's grievances, being one of the most important initiatives of the department, DAR&PG formulates public grievance redress mechanisms for effective and timely redress / settlement of citizen's grievances.

The DAR&PG has been making endeavors to bring excellence in public service delivery and to redress grievances of citizens in a meaningful manner by effectively coordinating with different Ministries and Departments of the Government and trying to eliminate the causes of grievances.

This is a Government of India Portal aimed at providing the citizens with a platform for redress of their grievances. If you have any grievance against any Government organization in the country, you may lodge your grievance here which will go to the Ministry/Department/State Government concerned for immediate redress.

Any query/comments/discrepancies may be communicated to Department of Administrative Reforms & Public Grievances as per the following Contact Address:

Ms Sumita Dasgupta
Deputy Secretary(PG)
Department of Administrative Reforms & Public Grievances, Sardar Patel Bhawan
Parliament Street, New Delhi 110 001
Phone - (011) 23741006


Government of India Ministry Of Personnel, Public Grievances & Pensions Department of Administrative Reforms & Public Grievances
Centralized Public Grievance Redress and Monitoring System (CPGRAMS)

One platform where you can lodge your grievances for quick redress

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organisations who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

Issues which are not taken up for redress
  1. Subjudice cases or any matter concerning judgment given by any court.
  2. Personal and family disputes.
  3. RTI matters.
  4. Anything that impacts upon territorial integrity of the country orfriendly relations with other countries.
  5. Suggestions

CPGRAMS aims at capturing the real time work flow and interaction among all the participant users. The central idea of the application architecture is to introduce a standard and uniform approach to various functions in user departments, besides enabling them to carry out the business as per their local business needs. Briefly stating, the entire life cycle of the grievance redress operation consists of 
  • 1. Lodging of the grievance by a citizen/netizen. 
  • 2. Acknowledgement of acceptance of grievance by organization. 
  • 3. Assessment of grievance regarding follow up action. 
  • 4. Forwarding and transfer 
  • 5. Reminders and clarification 
  • 6. Disposal of the case. 
In addition to the aforesaid functionality, each organization may receive the cases from following sources: a). Directly from aggrieved party on paper or via network b). Forwarded cases from PMO; Cabinet Secretariat; Department of Administrative Reforms and higher formations. 

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